Every car seat, stroller, and high chair sold by Lunababy comes with a 1-year Malaysia warranty against manufacturing defects, starting from the date of delivery.
What the warranty covers
- Frame, harness, and structural component defects
- Defective stitching or fabric tearing under normal use
- Wheel, axle, or brake mechanism failure (strollers)
- Recline, harness, or rotation mechanism failure (car seats and high chairs)
- Electrical or motor failures (where applicable)
What the warranty does not cover
- Damage from accidents, misuse, or use outside the product’s specified weight/age range
- Wear and tear consistent with normal use (fabric fading, minor scuffing)
- Damage from cleaning with non-recommended products
- Cosmetic damage that does not affect function
- Damage from use as a second-hand or transferred item (warranty is not transferable)
- Loss or theft
How to make a warranty claim
1. WhatsApp us on +60 12-797 0636 with your order number, a description of the issue, and clear photos or a short video showing the defect. 2. We’ll respond within 1 business day to confirm whether the issue is covered. 3. If covered, we’ll arrange one of three remedies — at our discretion based on what’s fastest for you:
- Replacement of the defective part (most common for harness, fabric, wheel issues)
- Full unit replacement (for structural defects)
- Repair (where practical)
4. If a return is required, we cover return shipping for warranty cases.
Lifetime support
Warranty or not, you can always reach us on WhatsApp for product questions, fitting advice, replacement parts (charged at cost), or accessory recommendations. We aim to keep your Lunababy gear in service for as long as you need it.
Important: register your purchase
Every order automatically registers your purchase against your phone number — no separate registration card to lose. Just keep the order confirmation email or WhatsApp message; that’s your proof of purchase.
Contact
WhatsApp: +60 12-797 0636 (fastest, weekdays 9 AM – 6 PM MYT) Email: ava@lunababy.com.my Lucio Fortis Sdn Bhd (1421151-X)