1. Introduction
Welcome to Lunababy, operated by Lucio Fortis Sdn Bhd (registered in Malaysia). By accessing or using our website, you agree to be bound by these Terms & Conditions, Return/Refund Policy, and Privacy Policy.
2. Terms & Conditions
Products and Services
We offer a range of premium baby products, including car seats, high chairs, and strollers. All product details, descriptions, and prices are available on our website.
Pricing
All prices listed on our website are inclusive of taxes. Delivery fees are not included in the product price and will be calculated at checkout. Prices remain the same across all regions we serve.
Payment Terms
We accept payments via credit cards and e-wallets. Products will be shipped upon successful receipt of payment. If payment fails, the order will be canceled automatically.
Shipping Policy
Orders are processed and shipped within 3 business days upon payment receipt. Delivery times may vary and are subject to third-party logistics providers. We aim to deliver your products promptly but cannot be held liable for delays caused by these third parties.
Liability
Lunababy is not liable for any indirect, incidental, or consequential damages resulting from the use of our products, website, or services. While we take care to ensure all information on our website is accurate, we cannot guarantee its completeness or suitability for any specific purpose.
User Responsibilities
Customers are responsible for providing accurate and complete information when placing orders. You must use our website in compliance with all applicable laws and must not engage in any fraudulent or high-risk activity, including but not limited to:
• Using stolen payment information.
• Creating multiple accounts to misuse promotions.
• Engaging in fraudulent order practices.
Dispute Resolution
Any payment-related disputes will be resolved following the procedures set by our payment gateway provider, Stripe. This may be subject to change in the future.
Termination of Services
We reserve the right to terminate your account or access to our services if we detect any fraudulent or high-risk activities, such as unauthorized use of payment methods, fraudulent reviews, misuse of promotions, or violation of these Terms.
Changes to Terms & Conditions
Lunababy reserves the right to amend these Terms & Conditions at any time. Please review this page periodically for updates.
3. Return/Refund Policy
At Lunababy, we aim to ensure that you are completely satisfied with your purchase. However, if you are not fully happy with your order, you may be eligible for a return or exchange under the following conditions:
Return Eligibility
• Returns must be initiated within 30 days from the date of purchase.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
Products Covered
All products sold on Lunababy are covered under this return policy.
Return Process
To initiate a return, please contact our customer service team via email at info@lunababy.com.my or WhatsApp us. We will guide you through the return process.
Refund Conditions
• We offer a full refund, including shipping fees, if the product meets the return eligibility criteria.
• Refunds will be processed within 5 business days once the returned product is received and inspected.
Return Shipping
The customer is responsible for the return shipping fees.
Exchanges
We offer a 1-to-1 exchange if the product is found to be faulty after our validation. If your original product is no longer available, we will offer a replacement of equal or greater value.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, feel free to reach out to us via email or WhatsApp.
4. Privacy Policy
At Lunababy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
Information We Collect
We collect information from you when you register on our site, place an order, or fill out a form. The types of information we may collect include:
• Personal details such as name, email address, and contact information.
• Payment information for processing orders.
• Information about your browsing activity on our site, such as IP address and cookies.
How We Use Your Information
We use your information for the following purposes:
• To process and fulfill your orders.
• To improve our website and your shopping experience.
• To send periodic emails about promotions, updates, or your order status.
Data Protection
We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of electronic storage or transmission over the internet is 100% secure.
Cookies
We use cookies to enhance your browsing experience and analyze site traffic. You can control your cookie preferences through your browser settings.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties, except when necessary to complete your order or when required by law.
Your Consent
By using our website, you consent to our Privacy Policy.
Changes to Our Privacy Policy
Lunababy reserves the right to update or modify this Privacy Policy at any time. Please review this page periodically for changes.
If you have any questions regarding these policies, feel free to reach out to our customer support team at +601 2797 0636 or info@lunababy.com.my